Questions
Questions, answered
Asked before a remap, by tuners, about parts and about the race team.
Is a remap safe for my engine?
A remap written for your car, on a healthy engine, stays inside what the parts are built to take. That is why we check the car first (the health check is free) and why our software is developed on our own rolling road. We do not tune a car with a fault until the fault is fixed.
Will it affect my insurance or warranty?
Tell your insurer: a remap is a modification, and most insurers cover it once they know. A manufacturer warranty can refuse a claim on a part the remap could affect, so ask us before you book if your car is still under one.
Can it go back to standard?
Yes. We read and save the original file before we write anything, so the car can be put back to standard.
How long does it take?
Most Stage 1 remaps are done the same day. A dyno session, gearbox tuning or Stage 2 and 3 work take longer: we tell you when you book.
Do you remap at shows and events?
Yes, at many of the shows on our calendar. Message us before the day to check we can do your car there.
Can I pay monthly?
Finance options are available. Ask when you book and we will tell you what fits the work.
Which tools do you work with?
Files from Alientech KESS3, Autotuner and Magic Motorsport Flex, and plain bench or boot reads. Encrypted slave files are decoded and sent back ready to write.
How fast do files come back?
The file service is open 24/7. Turnaround depends on the file; you follow each one in the portal and get a message when it is ready.
How do I pay for files?
With credits in the portal, topped up by card. Each file shows its price before you send it.
I have never tuned a car. Where do I start?
With a call: tell us what you do now. Most new tuners start with a KESS3 slave from us, the training, and their first files from our file service. See Get into tuning.
Will this part fit my car?
Each part says which cars it fits. If you are not sure, send us your reg on WhatsApp from the part's page and we check.
Can you fit it?
Yes, at our workshop in Nottingham. Choose collection at checkout and tell us in the order note, or book the fitting.
How much is delivery?
The basket shows the delivery cost before you pay. Collection from the workshop is free.
Can I return a part?
Yes, within 30 days of delivery. Contact us first with your order number and we send the return instructions. The returns policy has the details.
What is Arrive & Drive?
You race one of our prepared cars. We prepare it, take it to the circuit and look after it on the day; you drive. Ask us about the current season.
Do I need a race licence?
For racing, yes. We tell you what you need and how to get it when you enquire.
Can my company sponsor the team?
Yes. Tell us about your company and we send what a partnership includes.